FAQ

Frequently Asked Questions

Changes to the Globally Harmonized System of classification and labelling of chemicals (GHS)

What is the Globally Harmonized System of classification and labelling of chemicals (GHS)?
The GHS is a system used to classify and communicate chemical hazards using internationally consistent terms and information on chemical labels and Safety Data Sheets.

The GHS provides criteria for the classification of physical hazards (e.g. flammable liquids), health hazards (e.g. carcinogens) and environmental hazards (e.g. aquatic toxicity).

The GHS will become mandatory in Australia on 1 January 2017.

What CRG products are affected by this change?
Below is a list of products supplied by CRG that require GHS compliant labels:

PRODUCTS REQUIRING GHS COMPLIANT LABELS

SUPPLIER

ITEM CODE

DESCRIPTION

ECOLAB

3036360

KLERALCOHOL IPA SPRAY

ECOLAB

3035390

PREMIER WFI KLERCIDE 70/30 STERILE IMS SPRAY

ECOLAB

3035120

PREMIER KLERCIDE-CR STERILE BIOCIDE A SPRAY

ECOLAB

3057860

PREMIER KLERCIDE-CR STERILE BIOCIDE X CONCENTRATE

ECOLAB

3035130

PREMIER KLERCIDE-CR STERILE BIOCIDE B SPRAY

ECOLAB

3035270

PREMIER-WFI KLERCIDE-CR STERILE FILTERED BIOCIDE C

ECOLAB

3033610

PREMIER KLERCIDE-CR STERILE BIOCIDE E SPRAY

ECOLAB

3033630

PREMIER KLERCIDE-CR STERILE BIOCIDE S UNIT DOSE CONCENTRATE

ECOLAB

3035300

PREM KLERCIDE IPA DI 1L SPRAY 6/CTN

ECOLAB

3035160

PREM KLERCIDE CR BIOCIDE A STR AND FILTERED 5L 4/CTN

VELTEK

DC034Z

DECON CLEAN 118ML MAKES 15L 24/CTN

VELTEK

DCY032Z

DECON CYCLE 59ML MAKES 15L 24/CTN

VELTEK

DQ100038Z

DECON QUAT 189ML MAKES 15L 24/CTN

VELTEK

DSTERWFISP70

STER AHOL ETHANOL 325ML MIST 24/CTN

VELTEK

DS20004A

DECONSPORE 200 SIMPLEMIX STR 4/CTN

VELTEK

DS2000616Z01

DECON SPORE SIMPLEMIX STR 16OZ 12/CTN

How do the GHS changes affect the supply of these products?
CRG cannot supply the affected products in their current labelling past 31 December, 2016.

Customers have been advised to advance purchase stock to cover their requirements until newly labelled products can be supplied.

FOR ECOLAB PRODUCTS:

We have advised customers to purchase bridging stock to use until newly labelled products can be supplied, which is estimated to be approximately June 2017.

FOR VELTEK PRODUCTS:

We have advised customers to purchase bridging stock to use until newly labelled products can be supplied, which is estimated to be approximately end of September 2017.

Please note: Final orders for bridging stock has now been finalized. If you have not yet placed an order unfortunately these products cannot be supplied to you until the newly labelled products become available.

When will my order arrive?
If you have made an order for bridging stock, we anticipate stock to be delivered by early December.
When will the newly labelled products become available?
CRG are currently working with suppliers to ensure that the labelling on hazardous chemicals is compliant with these impending GHS requirements.

FOR ECOLAB PRODUCTS:

The first manufacture and release of newly labelled products will not occur until January 2017, which in turn means stock will not arrive at CRG ready to be shipped to customers until approximately end of July 2017.

FOR VELTEK PRODUCTS:

We have been seeking a position from Veltek on the supply of these products with GHS compliant labelling. Veltek are looking to change labelling to be compliant and at the same time the products are being listed and registered with the TGA. Veltek are not able to give us a definitive date as to when the new products will become available, this is because they have to work with estimated dates driven by the assessment process. More information will be provided to customers as it becomes available.

How will the newly labelled products differ from the existing products?
There will be no change to the formulation, raw material or packaging material used in the products.

Changes to products may include:

  • New product codes
  • Labelling
  • Documentation (including Safety Data Sheets and certificates)
  • Pricing
Where can i find information on the newly labelled products?
FOR ECOLAB PRODUCTS:

We expect to receive all information regarding the newly labelled products early 2017, if not earlier.

CRG will send out a notification to customers as soon as this information becomes available. The notification will advise of new codes, description and pricing, and should allow end users enough time to update their internal documentation, prior to receiving production under the new label.

FOR VELTEK PRODUCTS:

Veltek have yet to provide us with a definitive date as to when information for new products will be available. More information will be provided to customers as it becomes available.

Customer Service

If I order a product before 5pm, when will it be dispatched?

Consumables - If you order a stock item before 4pm it will dispatched from our warehouse the next working day.

For lead times of non-stock items, Please contact CRG Ph: 02 9851 4600, or Email:

Garments - If you order additional garments to be injected into your rental system the lead time is 3 months.

What if I have forgotten my User ID or Password to access the Client Area Portal?
Please contact CRG Ph: 02 9851 4600, or Email: service@cleanroom.com.au
What is the expected lead time for garment orders?

Garment Rental orders and Purchase Orders have an anticipated lead time of approximately 12-14 weeks.

Below is a breakdown of our time-line to supply:

  • approximately 7 weeks for the manufacture of the garments
  • approximately 4-5 weeks for sea-freight shipment and customs clearance
  • approximately 1-2 weeks for processing the garments ready for dispatch to customer

What is the expected lead time for products?

For S stock items ordered before 4pm, it will be despatched from our warehouse the next working day.

Most non-stock items have a lead time of approximately 12-14 weeks.

Quality

What kind of accreditation does CRG have?
We maintain an admin and storage facility in Sydney and a processing faclility in Melbourne. Both facilities have AS/NZS ISO 9001:2008 Quality Management Systems accreditation.
Can I have a copy of the Quality Certificate?
Please click here for a copy
Are you NATA accredited?
All testing is taken place in NATA accredited laboratories
How do I know my garments have been processed to a suitable standard for my cleanroom?
CRG carries out regular environmental testings and a Quarterly Environmental Testings Report is available on request. For details of our testings please go to the Quality Page.
Where would I obtain a CofI, CofA, CofS, or CofC for my products and garments?
Please go to the Client Login and follow the prompts.
Are CRG audited independently?
Yes, by customers and SAR Global for the Quality Ceriticates.
As customers/potential customers can we audit CRG?
Yes, you are welcome to arrange an audit with us.
Where can I get product specifications, MSDS’s and technical information?
These can be found on the individual product pages of this website. Alternatively please speak to your Key Account Manager.
Are validation reports available for the sterilisers and PCG process?
Validation Reports are available upon request from CRG’s Quality Manager.

Administration

How do I notify CRG of garments in need of repair?
Please click here to submit a repair request.
Where are you located?
CRG maintains one new facility in Carrum Downs, Melbourne. CRG’s head office is located in Sydney NSW with representation and sales reps available in all states and territories including New Zealand.
Why CRG?
With over 40 years of experience in contamination control, we are the market leader in Australasia not just because we provide premium products with superior results, but also because we have a dedicated customer service team. We are committed to helping you find the right contamination control solution and are more than a 'bottom line' company. If you need product support, samples, recommendations or answers to difficult questions, we can provide you with assistance every step of the way. Furthermore, we've put years of thought and market research into ways to save you money, to make sure that you don't pay for things you don't use. Contact us to find out more about how CRG can benefit you!

Processing

What if something breaks at your facility? Will my garments still be processed?
Yes, your garments will still be processed and done so on time because of our dual supplier policy. With at least one alternate supplier, we can ensure constant supply. This policy covers gas supplies, sterile bags and other high-demand and crucial items. We also have a duplicated in-house system. Running a dual boiler in Melbourne ensures constant supply in the event of damage to one machine. Our facilities also have dual sterilisers, stand-by washing machines and dryers, as well as dual air conditioners and chillers.
What if you run out of supply of something?
All of our chemicals and other supplies are securely warehoused in both Sydney and Melbourne. By holding vital supplies in multiple locations, we can deliver backups in case of accidents in Sydney or Melbourne. Should shortages occur in either city, emergency supplies can quickly be freighted in.
Can you sterilise my garments?

Yes, we have sterilisation capabilities. At CRG we find that ETO is the best method for sterilising Polyester. Autoclaving causes these materials to shrink or melt, and gamma causes cross-linking in the polymers, leading to brittleness and reduced lifespan.

Sterilisation is done in-house and our method is revalidated annually using an 'overkill' method. It involves loading a steriliser chamber with garments, placing biological indicators in multiple locations (cold spots) and running a half length cycle. The method is in accordance with the Australian Therapeutic Goods Administration (TGA) good manufacturing practices.

What is ETO sterilisation?
ETO sterilisation is carried out with ethylene oxide (ETO) gas. Gas sterilisation by ETO requires penetration of the chemical agent and also of water vapour, which is essential for biocidal action. ETO is very diffusable, passing through many materials.
How do I return garments?
To arrange a courier to pick up garments, and deliver them to CRG Melbourne for processing out of your scheduled delivery time, please contact Star Track Express to arrange your pick up. Ph: 13 23 45

Click here for booking details.
Is the plastic used for non-sterile garments recyclable?
Yes, plastic bags used for non-sterile garments can be recycled.

Best Practice

Why wear Cleanroom Garments?
The main purpose of cleanroom clothing is to contain the spread of particulate and microbial contaminants. Cleanroom clothing is generally designed to protect the environment and the product being manufactured (Packaging People to Protect Products). However, on some occasions it is also necessary to protect the person from the product as well (Packaging People to Protect Products & People), such as when manufacturing potentially harmful drugs.
What would you suggest to be the recommended type of water to dilute concentrated biocides?

These products should be diluted with water of a suitable quality for a cleanroom environment. The water selection is generally one of the following:

De-ionised, Purified, Sterile, Water for Injection. Standard tap water is unlikely to be suitable for cleanroom use and not recommended.

Can we used the QuickConect Mop Handles direct with the Wall Wipr Mop Head?
The QuickConnect Mop handles are interchangeable with the Vertikleen (VKMOP) and Edgeless (s12) mops. However, they are not interchangeable with Wall Wipr (WWC14).
Which swabs would you recommend for: TOC analysis for cleaning validation & can they be used for selenium content testing?
The SV-1 and SV-2 could be used for this application.
Is the use of steam cleaners recommended as an alternative cleaning method rather than the use of disinfection solutions?

The use of steam cleaners is not recommend in a controlled cleanroom environment for the following reasons:

  • Cleanrooms are controlled environments and the temperature and humidity are closely monitored and are set to defined parameters, these parameters help protect the quality of the product being manufactured. Any excursions outside these parameters results will result in a Deviation Report being raised and this could affect batch release. Using steam cleaners would almost certainly affect the temperature and humidity of a room.
  • HVAC systems handling the air in the cleanrooms will not be able to cope with the additional temperature and humidity spikes caused by steam cleaning.
  • Validation of the steam cleaning process will be difficult to validate and produce reproducible results.
  • The steam cleaner its self could be a source of contamination.
  • Operator acceptability can be issue
  • Health and Safety issue working with hot steam.
What is the best practice for disposing of Decon Quat DQ100038Z?
This is entirely up to the local regulatory/sewer authority. Each area is different. Often times customers send this out as hazardous goods. Often times it depends on what soil you are cleaning and how diluted it is. Products like this, in a very diluted state, are part of many household cleaners that gets sent down the drain. We recommend checking with the local authority on any regulations.

Autoclaving

Is your Clean Room Paper autoclavable?
The paper is autoclavable but it will take up some of the moisture from the steam and can curl very slightly. This is unavoidable with any cellulose based material and we don't have an alternative.
Is the WWBKT Plastic Bucket autoclavable?
While the WWBKT is autoclavable (121c for up to 30 minutes), the casters for the bucket (WWCST) are not.
Can the VKmops be autoclaved?
Yes.
With regard to the double bucket system, can the whole system be autoclaved or just the buckets?
The whole system is autoclavable. Standard is 120 degrees C for 30 minutes.

General

What is contamination?

Contamination is any material, substance or energy that is undesirable or adversely affects any part, component, assembly or other activity being undertaken. One major form of contamination in a cleanroom environment is people.

The greatest source of particulate matter is human skin while lesser sources of particulate matter derive from equipment, the workplace, tooling and the room itself. Humans shed approximately 40-50 thousand skin cells each day. This shedding takes the form of loose skin flakes detaching themselves from the body and floating off into the atmosphere. Humans also cast off make-up particulates in the form of face powder (0.5-10 micron), hair (10 microns) and even bacteria (ranging from 0.3 to a few tenths). However, not all particulates enters the cleanroom via skin; some contamination is transported by air, water, chemicals, gases, surfaces, packaging and clothing.

Can CRG's vendor management save me money?

Yes! CRG's vendor management system can save you up to half a million dollars over 5 years! Sharpening your competitive edge through CRG's Vendor Management can reduce costs, free up resources and improve current processes, with results that meet both long-term and short-term goals.

CRG's VMI service delivers inventory management and control capabilities, providing you with access from your site to the same tools we use to run our distribution business. Our vendor managed solution helps ensure that your organisation runs more efficiently, more economically and, ultimately, more profitably.

CRG can also use their experience to recommend substitution products where appropriate in order to improve quality and/or reduce costs. Be sure you're using the highest quality and best value-for-money products.

Can contamination enter the cleanroom through garment seams?

Yes, it can. Unsealed stitched seams and fasteners such as Velcro or conventional zips offer little resistance to either airflow or aerosol penetration. In many garments, the air permeability of seams and fasteners is much greater than that of the fabrics. Consequently, although the area of seam and fastener is typically less than 1% of the total area of a garment, the total flow of contaminated air through seams and fasteners can be much greater than that through the fabric, particularly if the fabric is relatively impermeable to air.

Clean Room Garments manufactures its garment seams to exacting standards to help prevent this happening. Seams are 'French Seam' stitched; the seams are overlocked, stitched again to encase the overlock, then stitched down onto the garment.

Miscellaneous

What is the level of sterility for the CRGM0670 wipes?
The CRGM0670 wipes Sterility Assurance Level (SAL) is 10 to the minus 6.
Are the SP-1 swabs identical to the SV-2 swabs (low TOC and suitable for validation) and does this mean the SP-3 are also suitable for validation?
Yes, the SV-1 and SV-2 are the same as SP-3 and SP-1, however, the SV are processed further to reduce the TOC levels. We would not recommend using the SP swabs for validation as they are not as clean as the SV.
What is the surface area the disinfectant will cover?

It is difficult to be very precise about this, as it will depend on a number of factors including the type of surface the product is being applied to, the number of air changes in the room (i.e. linking to how quickly the product evaporates after application), the validated contact time required, what material is used to apply the product (i.e. absorbent/non-absorbent) etc etc. As a general rule of thumb, you could estimate that 1L will cover between 15-25 m2. The 5L product will obviously cover 5x this area.

As I mentioned, these are approximate figures, but should at least give some guidance.

We use one of your cleaning products Klercide-CR Biocide X Concentrate. I was just wondering what your recommendations were for waste disposal of the diluted material?
.

Please note the MSDS refers to the product in its non-diluted format - it practical terms, the waste you will be having is when the product has been diluted but not completely used when cleaning an area.

Normally, customers have an agreement with the local utility company of the amount of waste product they are allowed to empty into the waste disposal system - in its diluted form Biocide X is compatible for this. It is best to check with your local utility company on the agreement you have with them on this.